Returns & Exchanges Policy
Last updated: 12 October 2026
This policy sets out the conditions for returns, exchanges and refunds on orders placed with THETREND.
Return Eligibility
Return requests are accepted for incorrect, broken or damaged items and must be submitted within 7 days of delivery.
Exchange Eligibility
Exchanges are available for incorrect, broken or damaged items, including items delivered in a colour different from the order. Requests must be submitted within 7 days of delivery and are subject to stock availability. If a suitable replacement is unavailable, Customer Support will advise on the return and refund process.
Item Condition
Items must be retained in the condition in which they were received, together with the original packaging and all supplied parts or accessories. Items must not be used, altered or discarded while a request is under review.
Submitting a Request
- Contact Customer Support within 7 days of delivery and provide your order number.
- Include a description of the issue and clear photographs of the item and packaging where available.
- Await authorisation and return instructions before sending the item back.
All requests are subject to review. The 7-day period applies to submitting a request and does not represent the time required to complete a return or exchange.
Refunds
Refund arrangements will be confirmed after an approved return has been received and inspected. Prepaid refunds are issued to the original payment method where supported. For previously placed offline-payment orders, Customer Support will coordinate an appropriate refund method. Processing times may vary by bank or payment provider.
Exclusions
Change-of-mind returns and exchanges are not accepted. This policy does not affect rights or remedies available under applicable consumer law.